Privacy Policy
Last updated: October 1, 2026
This Privacy Policy explains how Lux HVAC collects and uses information through luxhvacboston.com and when you contact us about our heating and cooling services.
Information We Collect
When you complete a form, email us, or contact us by phone, we collect the information you provide. This may include your name, email address, phone number, city or ZIP code, and details about your project or service request.
Please do not submit sensitive personal or financial information through our website forms.
Our website and third-party tools also collect technical and usage information, which may include your IP address, browser, device information, pages visited, interactions, and referral sources.
How We Use Information
We use information to:
Respond to inquiries and service requests.
Discuss estimates and project details.
Arrange appointments and communicate about services.
Maintain relevant business records.
Understand website usage and improve its content.
Measure advertising results.
Help protect forms against spam and abuse.
Cookies, Analytics, and Advertising
We use Google Analytics to understand how visitors interact with our website, including pages visited and engagement with website content.
Google Ads
We use Google Ads tracking to measure actions related to our advertisements, such as contact requests and clicks on phone links.
Meta Pixel
We use Meta Pixel to measure interactions associated with Facebook and Instagram advertising. Depending on its configuration, it may also help create advertising audiences and display relevant advertisements.
These tools may transmit technical information and website activity to Google or Meta. Their processing is also governed by their respective privacy policies.
Google Privacy Policy: https://policies.google.com/privacy
Meta Privacy Policy: https://www.facebook.com/privacy/policy/
Spam Protection
We use Google reCAPTCHA to help protect website forms against spam and abuse. It may process technical information and interaction signals to distinguish human visitors from automated activity.
Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service:
https://policies.google.com/privacy
https://policies.google.com/terms
Information Sharing
Providers supporting our hosting, email, forms, analytics, advertising, and website security may process information as needed to provide their services.
Our analytics and advertising tools may share technical identifiers and website activity with Google and Meta for the purposes described above.
We may also disclose information when required by law or when necessary to protect our rights and address security issues.
Information Retention
We retain inquiries and customer information for as long as reasonably necessary to respond to requests, provide services, maintain relevant business records, and meet applicable obligations.
Retention periods vary according to the information and its purpose. Information processed by third-party tools is also subject to their settings and retention practices.
Your Privacy Choices
You can manage or block cookies through your browser settings. Blocking some cookies may affect website functionality.
You can also review advertising preferences through Google’s My Ad Center and Meta’s advertising settings.
Google My Ad Center: https://myadcenter.google.com/
Browser cookie controls alone may not prevent every type of information collection by third-party tools.
Information Security
We take reasonable precautions to protect personal information from unauthorized access, use, or disclosure. No method of internet transmission or electronic storage is completely secure.
Privacy Requests
You may contact us to request access to, correction of, or deletion of information you have provided. We will review your request and explain any applicable limitations or recordkeeping requirements.
External Links
Our website may link to external websites, including social media platforms. Those websites operate under their own privacy policies.
Changes to This Policy
We may update this policy when our website, tools, or information practices change. The latest version will appear on this page with an updated date.
Contact Us
For questions about this policy or requests concerning your information, contact:
Lux HVAC
Email: luxhvacboston@gmail.com
Phone: (857) 237-0059
Boston, Massachusetts